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Add your logo, button color and own link domain

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On Branding, upload your logo and pick the color of the main button in your client's box; the example box beside the settings follows each change. To send links from your own address, such as access.youragency.com, choose Use your own domain and add the two DNS records the page shows: a CNAME and a TXT record. Only the owner can change these.

  1. Open Branding and choose Upload logo (or Replace logo if you have one).
  2. Pick a PNG, JPEG or WebP file, no larger than 256 KB and no more than 1024 pixels wide or high. It uploads as soon as you choose it.

Without a logo, clients see your initials. Remove takes the logo away again. Your logo is also on the card a chat app draws when the link is pasted into it.

Pick the button color

  1. Under Button color, choose one of the suggested colors, use Pick, or type a code in Hex, such as #0e7a4b.
  2. Choose Save color.

The text on the button turns white or black by itself, whichever reads better. The box under What your client sees shows the color before you save.

Use your own link domain

  1. On Branding, under Link domain, choose Use your own domain.
  2. Type the Hostname, for example access.youragency.com, and choose Add domain.
  3. The page shows two records. The CNAME record, Points the address here, has your hostname as its name and the service's address as its value. The TXT record, Proves the domain is yours, has its own name and value. Each has a copy button.
  4. Add both records where your domain's DNS is managed.
  5. Come back and choose Check now. The page also checks every 10 minutes.

The TXT value is made for your agency and that hostname; you cannot choose or change it. You can have one link domain at a time.

When it worked

The domain's badge says Active, and the page says that new links use your hostname, with the certificate issued the first time someone opens one. Branding shows the hostname under Link domain. Your client's own Facebook and Google sign-in still passes through the service's main address, because the platforms only return to fixed addresses, and then comes back to your domain.

When custom domains are not switched on

If the service has not switched link domains on yet, the page says Not available on this server yet and Links use the main address.

If it did not work

The badge says Waiting for DNS or Not verified, and a box headed Not verified yet names the record that is missing or wrong and what to change. Fix that record where your DNS is managed and choose Check now again.

Remove the domain

Choose Remove, then Remove domain. Links sent with that address stop opening there; each one still works on the main address, which its client page shows. Remove the DNS records afterwards. An active domain is also turned off at the next check if its TXT record is taken away or its CNAME points elsewhere.

Questions

Can I use my main domain, without a subdomain?

Use a subdomain such as access.youragency.com. The page asks for a CNAME record, and a bare domain like youragency.com cannot have one.

Why do I have to add a TXT record as well as the CNAME?

The CNAME only shows that the address points to the service. The TXT record holds a value made for your agency and that hostname, which proves the domain is yours. A domain is used only when both are found.

How long does DNS take?

The page says a new CNAME record can take up to an hour to show up. It checks again every 10 minutes, and Check now checks at once.

Does my client still see Facebook's and Google's own sign-in pages?

Yes. Meta and Google only send the client back to fixed addresses, so the sign-in passes through the service's main address and returns the client to your domain.

Who can change the logo, color or domain?

The owner. Members see the Branding page and the preview but cannot change them.