When a link was reported or turned off

Every client box has Report this request at the bottom. A report goes to the service's staff, not to you, and you are not told about it. If staff find the request is not genuine, they turn the link off for good: the client's page then says so, and the link cannot be made active again.

What a client can report

The client chooses Report this request and answers one question, What is wrong?, with one of three answers: that they do not know your agency, that it asks for more than they expected, or something else. They can add a short line and choose Send report. The box then tells them that staff will look at the request and turn the link off if it is not genuine, and that nothing changes on their accounts unless they give access.

The report holds the answer, the client's line, the link and your agency. It holds no address or contact details of the client.

What you see when staff turned a link off

• On Clients, the client's status is Revoked, and the box says Link closed instead of Copy link.
• On the client's page: We turned this link off after a report. It cannot be turned on again. The line gives the support address to write to if you think this is a mistake.
• There is no Make it active again button for such a link.
• A client who opens the link reads This link was turned off and that nothing can be shared through it any more.

Access the client already gave stays where it is. If staff only mark a report as handled, nothing changes for you.

Turn a link off yourself

1. Open the client from Clients.
2. Choose Revoke link at the bottom of the page.
3. The dialog says the client can no longer open it and that access they already gave stays as it is. Choose Revoke link.

The page then says This link is revoked. The client can no longer open it. To open it again, choose Make it active again.

When it worked

The status is Revoked, and a client who opens the link reads that it was turned off. After Make it active again, the link works as before and Copy link is back.

If it did not work

If revoking says This link could not be revoked. It may be finished already., reload the client's page and read what it says about the link now: a colleague or staff may have turned it off already, or the client may have given everything it asks for. Revoke link is there only while the link is active.

A link whose client has given everything it asks for is finished: its page says This link is finished: everything you asked for was given, so it no longer opens for anyone new. The access stays with you at Meta and Google. The last sentence names the platforms on the link, for example at LinkedIn and Klaviyo. It has no Revoke link, because there is nothing left to turn off; revoking never removes access at Meta or Google.

Keeping requests clear

The report's answers show what makes a request look wrong to a client. Upload your logo and use your agency's real name so the box shows who is asking, ask for the level the work needs rather than Admin, and tell the client the link is coming before you send it. The guide on how a client checks a request is real is written for your clients.