Archive a client, export your data, or delete the agency or your account

Archiving hides a client from Clients and changes nothing for the client. The owner downloads everything about the agency as one JSON file under Settings > Agency data, and can delete the agency there; anyone can delete their own account under Your account. None of this touches the access your clients already gave at Meta and Google.

Archive a client

1. Open the client from Clients.
2. Choose Archive at the bottom of the client's page.

The page then says Archived: hidden from Clients and not counted as an active client. The link still works. Archived clients are behind a line at the bottom of Clients, Archived with the count. To bring one back, open it there and choose Move back. Anyone in your agency can archive, and if access lands on an archived link, the client comes back to Clients by itself.

Export your agency's data

1. Open Settings and go to Agency data. Only the owner sees it.
2. Beside Export, choose Download.

You get one JSON file with the agency, its members with their names and addresses, the connected Business Managers and manager accounts, who connected Meta and Google (not the sign-in itself), what you typed under Other platforms (an access email, the person at LinkedIn, the person for App Store Connect), your branding with the logo, your link domain, your templates, and each client: where its access goes, what you asked for, the accounts chosen, what was given and when, and what still waits. The agency's log of what was done is in it too. The file never holds a sign-in token, a secret or the links' addresses. You can download it 10 times an hour.

Delete the agency

1. Under Agency data, choose Delete agency.
2. Type your agency's name in the field, and choose Delete agency.

The agency is deleted for everyone in it, with its links, clients, connections, templates, branding and domains, and every link stops working at once. A client who opens one reads This link does not work. Everyone keeps their own account, and the service revokes the agency's own Meta and Google sign-ins where it can.

Delete your account

1. In Settings, under Your account, choose Delete account.
2. Type your password in Your password and choose Delete my account. An account made with Google or Facebook that has no password asks you to Continue with Google (or Continue with Facebook) first instead; after that, the dialog has no password field for 15 minutes.

The dialog says what happens to each agency you are in. An agency where you are the only person is deleted with your account. You leave the agencies other people are in. If you are the only owner of an agency with other people in it, you are asked to make one of them the owner first, under Team.

What stays afterwards

• Access at Meta and Google. It is never touched. Remove it on the platforms if it should go; removing an old agency's access shows where.
• The log of what was done. It is kept, detached from the agency: a random reference takes the agency's place. Someone whose account is deleted is shown there as a deleted user.
• Reports from clients about the agency's links are kept for staff with a reference instead of the agency.
• Paid invoices are kept for bookkeeping, without the agency and without the card's fingerprint, until the end of the fifth year after the year they were paid; then they are deleted, and the agency's customer record at Stripe with them.
• A logo a browser already loaded can stay in that browser's cache.

When it worked

After deleting the agency you see The agency is deleted, and its links no longer work. After deleting your account you are signed out, and the sign-in page says Your account is deleted.

If it did not work

If the dialog says the name does not match, type the agency's name exactly as shown in the field's label and confirm again.